• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning • Monitor and manage a portfolio of Mid-Market and SMB clients, meeting with them individually to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal • Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions • Maintain high levels of customer engagement and satisfaction through Gross Retention and NPS Score. • Measure success by client adoption, continued expansion of Litify and Salesforce across your customers’ organization and workflow • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion • Identify opportunities for documenting success stories for our Marketing team