• Answer inbound calls from drivers, merchants, and fleet managers • Assist customers with billing questions, payments, and invoices • Resolve customer issues in a timely manner • Deliver quality customer service with each interaction • Troubleshoot and assist customers with online inquiries • Perform account maintenance while ensuring proper security measures are met • Identify accepting locations for customers to use product • Process authorizations for merchants when appropriate • Document accounts as needed • Maintain compliance with policies • Consistently meet or exceed individual Key Performance Indicators (KPIs)