• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. • Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. • Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. • Work with various staff, departments, and prescribers via fax, email, IM, and phone. • Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. • Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. • Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. • Investigate/research issues and provide resolution. • Take initiative for problem solving with ability to multitask effectively and use critical thinking. • Correct and timely entry of data in appropriate systems.