• Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution • Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes • Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments • Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues • Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience • Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership • Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.