• Develop and execute a customer engagement strategy to grow and retain existing accounts, including expansion of new bookers, strengthening relationships with existing bookers, and reducing churn of existing bookers • Build and maintain relationships with customers, becoming a trusted partner for their logistics needs • Be an expert on our product and capabilities, finding additional logistics solutions for our customers • Heavily rely on data to measure the success of different growth processes, consistently iterating and running towards the fast water with each account • Collaborate with Sales, Account Executives, Operations, and others to ensure a cohesive, cross-functional approach in landing and expanding each account • Frequently travel to meet your customers