• Build & Lead: Recruit, mentor, and manage a world-class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management. • Scalable Account Excellence: Define the long-term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners. • Business Case Development: Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs. • Internal Advocacy and Execution: Act as the voice of the partner internally, while providing the cross-functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs. • Strategic Alignment: Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high-trust and collaborative relationships with cross-functional leadership. • Executive Stewardship: Act as the strategic partner relationship owner, leading engagement with executive-level stakeholders in the retail, technology, restaurant, and healthcare industries. • Complex Problem Solving: Orchestrate cross-functional efforts in response to partners’ real-time technical and operational needs, safeguarding Wing’s reputation for reliability. • Proactive Service Optimization: Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics - including those tied to service quality, end-customer adoption and usage - leading to further account expansion.