• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems • Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes • Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team • Document current-state and future-state processes, helping identify opportunities for improvement and scalability • Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables • Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems • Coordinate timelines across development, testing, and deployment to ensure predictable delivery • Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations • Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements • Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement • Help identify adoption risks and support mitigation efforts through documentation, communication, and training support • Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support • Assist with maintaining SLAs and providing coverage during high-volume or critical periods • Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities • Create and maintain clear documentation including process flows, system diagrams, and data definitions • Capture and share knowledge to reduce onboarding friction and improve team efficiency • Ensure changes and decisions are documented and accessible to relevant stakeholders