• Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze. • Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization). • Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment. • Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals. • Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment. • Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging. • Provide support for member‐ and employer‐pharmacy communications as required. • Assist in the development of new collateral as identified by Manager.