Enabling and accelerating revenue growth through service for the smart-home professional.
Partner Success Manager
Location
Massachusetts
Posted
23 days ago
Salary
$92.6K - $118.8K / year
Job Description
Job Requirements
- 5+ years of experience in client success, consulting, sales management, sales training, or similar roles – ideally within the technology integration, trades, SaaS, or professional services industries
- Demonstrated success working directly with owners/operators of small to mid-sized businesses
- The ability to lead organizational change (i.e. change management) with the precision and agility of a kung fu fighter – while skillfully navigating the emotional and complex terrain that comes with it
- An intimate understanding of sales processes, service operations, team dynamics, and customer support systems
- Comfort with up to 15% domestic travel for in-person face time with Partners and at industry events
- The willingness to iterate quickly and often - each of our Partners (B2B customers) is different, with varying needs and dynamics.
- The ability to make informed, independent decisions about how to juggle multiple projects and priorities (you’ll have a lot of Partners competing for your time and attention)
- The ability to improvise in front of complete strangers
- The ability to navigate ambiguous situations and circumstances
- A rabid, borderline freakish ability to understand and interpret human emotions and motivations
- The ability to drive impactful and proactive communication
- The ability and willingness to use both soft and hard persuasive strategies
- The ability to virtually/remotely develop meaningful rapport and relationships
- A systematic and organized approach to your work
- A confident, polished presence
- The ability to shift seamlessly between meetings/collaborative sessions and periods of focused, independent work
- A willingness to voice your opinion and engage in thoughtful internal debates - may the best idea win! Check your ego at the door
- A reliable work ethic and focus on delivering results, whatever it takes
- A strong desire to be a team player - we are all in this together.
Benefits
- Competitive salary
- 100% company-paid medical insurance premiums
- Eligibility for dental, vision, short-term disability, and life insurance
- Flexible time off policy
- Employee funded 401K plan
- Remote work-friendly--we’re a fully distributed team
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