• Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education • Define clear learning objectives tied to adoption, retention, and customer outcomes • Develop role-based, lifecycle-aligned curricula for customers and partners • Ensure training programs support successful onboarding, early activation, and long-term value realization • Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership • Define training packages, delivery models, and success criteria • Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training • Track revenue contribution, attach rate, and ROI of training services • Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials • Translate product capabilities into practical, outcome-driven customer workflows • Continuously update training content based on product changes, customer feedback, and adoption data • Enable and certify internal and external facilitators to deliver customer and partner training • Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes • Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue • Measure engagement and effectiveness of training delivery and content