• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues. • Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands. • Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates. • Lead new feature enablement and become an SME for the merchant success and onboarding teams. • Deliver proactive communication and a consultative experience by understanding current merchant priorities. • Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process. • Suggest feature and product enhancements to our product & engineering teams.