• Perform a wide variety of duties of an Insurance nature requiring initiative and a degree of judgment in solving problems. • Research and provide current guidelines and medical policies to Insurance Administration. • Communicate any changes to management. • Build and maintain professional communication levels with corporate accounts, territory managers, region managers, case managers, adjustors, medical directors, business partners, and internal management. • Back up region(s) as necessary to maintain desired turnaround time for order processing. • Fax accurate and thorough pre-authorization request letters. • Ensure that order updates incorporate department standards. • Perform final analysis of order prior to release; review for accuracy and content. • Forward, identify, and recommend to Corporate Accounts contracting opportunities. • Determine revenue amounts based on allowable, benefits, unit price, payer guidelines, co-payment and booking policy. • Perform daily analysis of call sheet, validation, and weekly analysis of UTB and open order report. • Support the sales force on a daily basis: communication, updating orders, assisting, directing, and providing positive direction and feedback. • Critique prescriptions, letters of medical necessity and/or chart notes for consistent and complete medical information. • Verify benefits, sell medical necessity, negotiate coverage and pricing for the purchase of Orthofix products. • Communicate with internal and external associates regarding order process and payer trends (implement appropriate corrective action as needed). • Participate and assume an active role in department solutions and processes. • Communicate and escalate business concerns to management when appropriate. • Reinforce department standards, support through positive and solution-oriented communication. • Utilize and maintain department reports that provide order feedback and status. • Prioritize work assignments to meet deadlines. • Provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency. • Stay current with products, competition, and clinical studies. • Reinforce training and insurance follow up to maximize company profitability. • Co-travel as available to increase/maintain relationships; attend seminars; attend region meetings. • Special projects, as assigned. • Timely completion of all corporate wide and departmental training. • Understand and promote Compliance adherence.