• Lead, coach, and develop people managers across multiple operational sites, ensuring strong leadership, engagement, and consistent execution. • Own regional operational performance by defining, tracking, and improving key metrics related to quality, compliance, productivity, and cost. • Standardize and scale operating procedures, best practices, and training programs across fulfillment centers to support growth and efficiency. • Lead new market launches end to end, including site readiness, staffing plans, process design, vendor coordination, and execution against timelines. • Partner cross-functionally with Legal, Human Resources, Facilities, Product, Engineering, and Information Technology teams to implement operational improvements and new initiatives. • Build and maintain strong relationships with lottery authorities, regulators, vendors, and external partners to support compliant and reliable operations. • Identify operational risks and opportunities through data, hands-on observation, and real-time problem solving, driving continuous improvement across the region.