• Track and report on key account metrics, including transaction volumes, rate limiting, product usage, and other performance indicators • Drive improvements in client solutions and provide data-driven recommendations • Monitor and analyze data and trends to identify potential issues and opportunities for improvement • Track client support tickets, escalating as needed, and providing trending details to internal teams • Work with the data team to build out custom reports as needed • Conduct partner gap analysis to identify new business opportunities and provide insights to sales and SAS • Act as a liaison between clients and internal teams ensure smooth communication and effective resolution of issues • Participate in Launch Readiness projects, assisting in the preparation and execution of new products or service rollouts • Create an operational success plan as appropriate • Serve as the internal point of contact for trading partner related issues and questions • Work with finance on delinquent accounts, credit requests, and terminations • Serve as the primary operational contact for clients, prioritizing and managing issues to ensure timely resolution • Serve as the main point of contact for invoice and contract related questions • Deliver outbound communications to trading partners including new payer announcements, RCAs, and monthly payer lists • Coordinate operational and tactical client meetings, including internal teams as necessary