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Field Operations Specialist

OperationsOperationsFull TimeRemoteTeam 51-200Since 2014H1B No SponsorCompany Site LinkedIn

Location

Nevada

Posted

38 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• New Customer Onboarding lead on-site robot setup and user training following Turf Tank’s standardized processes • ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness • provide clear training and supporting resources to build user confidence • complete on-site service requests and follow-up visits as assigned by the Field Operations Manager • provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team • assist during peak seasons by supporting the Robot Support team with overflow requests • follow established checklists, processes, and standards to ensure consistency across all deployments • provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials

Job Requirements

experience in technical field service, installation, or training roles
strong communication and instructional skills
technical aptitude with robotics, software, and problem-solving
a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
overnight travel is required up to 80% of the time
day travel is required up to 90% of the time
work remotely
possess and maintain a valid driver’s license with a clean driving record
must pass an MVR and drug screen before the start date
maintain eligibility for Turf Tank's fleet insurance
lift 50 lbs
perform work while standing, stooping, or squatting
work above the shoulder and below knee heights
sit or stand for extended periods (up to 8+ hours)