• Own end-to-end success for a portfolio of FourKites’ largest and most strategic enterprise customers (often global, multi-region accounts) • Serve as the primary strategic advisor to senior customer stakeholders (C-suite, VP and Director levels) • Drive long-term success plans aligned to customer business goals, supply chain strategy, and FourKites’ platform capabilities. • Lead value realization efforts by defining, measuring, and communicating business impact (ROI, operational KPIs, and executive-level outcomes) • Ensure customers are fully leveraging advanced platform capabilities and new product innovations. • Partner with Product, Solutions, Support and Engineering teams to address complex use cases and influence roadmap priorities. • Own account health, renewals, and expansion in partnership with Account Management and Sales. • Proactively identify risk signals and lead mitigation strategies across complex stakeholder environments. • Identify expansion opportunities through consultative insights and deep understanding of customer operations. • Act as a senior voice of the customer internally, influencing product decisions, support priorities, and go-to-market strategy. • Lead complex internal account teams, aligning stakeholders across Product, Engineering, Support, Sales, and Leadership. • Mentor and coach Senior CSMs, serving as a role model for best practices, executive presence, and strategic thinking. • Contribute to defining Customer Success frameworks, playbooks, and best practices for enterprise and strategic accounts. • Support onboarding and enablement of new CSMs through shadowing, coaching, and knowledge sharing. • Represent Customer Success in internal forums and, when needed, customer executive briefings and industry events.