Bringing our heart to every moment of your health.
Account Executive, Account Manager
Location
Florida + 4 moreAll locations: Florida, Pennsylvania, Rhode Island, Tennessee, Vermont
Posted
40 days ago
Salary
$54.3K - $159.1K / year
Job Description
Job Requirements
- Meets assigned sales and retention objectives and seeks opportunities for profitable growth
- Acts as a strategic partner to customers to optimize the positioning of Aetna's products and services to attain profitability and membership objectives.
- Retains and cultivates a profitable book of business by coordinating the renewal process.
- Works collaboratively within Aetna and across business functions to ensure that customer needs are understood and key issues are addressed.
- Recommends solutions based on data.
- Leads the operational end to end support for a defined book of PEO customers.
- Collaborates with account team members and functional support areas on complex product or service issues to ensure clients’ needs are met.
- Follows through on outstanding issues to the point of resolution.
- Demonstrates proactive ability to diagnose and fix root cause of service problems.
- Must obtain a health license within 90 days in the state you reside.
- Understands medical/dental/vision products
- Understands Fully Insured funding arrangement
- Experience in building customer relationships and internal relationships
- Strong Organization and Communication Skills
- Experience using financial data to evaluate strategic solutions
- Understands Aetna's customer operation processes including: Eligibility, Billing, Plan Set Up, Drafting
- 5+ years industry experience in a customer facing role
- PEO knowledge is helpful (but not required)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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