• Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts regarding all NBS products and services • Provide training on products, processes and procedures to institutions • Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence • Answer high volume of phone calls and/or chats from all regions of the country • Set up and maintain institution profile information, terms, and corresponding marketing site • Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions • Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads • Provide reporting of activities to team leader • Participate in special projects or committees and other related duties as assigned by team leader