• Lead cross-functional collaboration in an Agile environment to gather, document, and manage requirements for software development projects. • Assist the Product Owner in evaluating and triaging incoming work requests through Intake and Initiatives. • Partner with the Product Owner to refine and prioritize Epics and Features in Jira, supporting release planning activities such as ROM estimates and readiness. • Translate business and technical needs into Epics, user stories, acceptance criteria, and supporting artifacts to ensure shared understanding across stakeholders and delivery teams. • Define and document REST API contracts, including payloads, headers, error models, and versioning considerations. • Define and maintain Kafka and event schema specifications, including field definitions, data types, required vs optional fields, mappings, and event semantics. • Ensure consistency between API payloads and streaming events, validating alignment with upstream sources and downstream consumer needs. • Define and document non-functional requirements such as performance, scalability, security, and observability. • Partner with Engineers and Quality Assurance to review requirements, validate functionality, and support delivery outcomes through development and sprint reviews. • Troubleshoot issues, conduct impact analysis, recommend solutions, and support business queries, particularly during major incidents. • Create, own, and continuously improve documentation (flow diagrams, workflows, specifications, manuals, and field-level documentation) in Confluence or a wiki, including onboarding paths and diagrams. • Coach and mentor other Analysts, lead the center of excellence (COE) for the Analyst community within the value stream, and contribute to future application roadmaps focused on scalability and resiliency.