Skylight

We make consumer technology products for families: Skylight Frame & Skylight Calendar

Customer Support Specialist, Part-Time

Customer SupportCustomer SupportPart TimeRemoteTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

24 days ago

Salary

$20 / hour

2 yrs expEnglish

Job Description

• Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers • Engage with customers daily through phone, chat, email, and social media • Support escalated customer issues involving complex hardware and software challenges • Flag any patterns you notice in tickets or customer feedback • Be a supportive peer and thought partner with Customer Service Team Leads • Contribute to project-based work as needed

Job Requirements

  • 2+ years of high-volume, front-line customer service experience
  • Must have experience with Zendesk or a similar CRM
  • Exhibits patience and attentiveness when listening
  • Strong communication skills across email, phone, and chat
  • Previous experience working in an agile startup environment
  • Demonstrated talent for rapidly mastering new technology
  • A consistent, reliable Wi-Fi connection is required

Benefits

  • Pay: $20/hr
  • 64 hours of accrued sick time annually
  • Loaned laptop upon hire
  • Loaned Skylight Calendar upon hire

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