Automated electronic component procurement and inventory management.
Senior Customer Support Specialist
Location
United States
Posted
24 days ago
Salary
$85K - $110K / year
Job Description
Job Requirements
- Experience: 6+ years of experience in customer support or a related role, preferably in a SaaS or tech environment
- Extra credit for supply chain/warehouse operations experience
- Extra extra credit for experience using Pylon
- Problem-Solving: Strong analytical skills with the ability to diagnose, resolve and delegate customer issues efficiently.
- Communication: Excellent verbal and written communication skills with a customer-centric mindset.
- Organization: Proven ability to manage and prioritize a high volume of support requests.
- Collaboration: Experience working with cross-functional teams, including product and engineering, to resolve customer concerns.
- Technical Aptitude: Experience with investigating complex technical issues and bringing them to resolution leveraging x functional partner efficiently.
- Tech Stack Experience: Familiarity with support tools (e.g., SFDC, Pylon, etc) and the ability to quickly learn new platforms and technologies (Pylon, Statisfy, Metabase, Gainsight, etc).
- Adaptability: Comfortable working in a fast-paced, early-stage startup environment and contributing to building out scalable processes from scratch.
Benefits
- High Impact: As the first hire in this function, you will directly shape Cofactr’s support strategy and customer experience, and you will also unlock our ability to make our customer successful.
- Growth Opportunity: Collaborate closely with leadership to establish and scale the customer support function as the company grows.
- Innovative Culture: Join a collaborative, agile, and innovative team where your ideas and contributions matter.
- Professional Development: Access mentorship, training, and growth opportunities within a rapidly expanding company.
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