Masters of Salesforce. Specialists in Finance, Project Management & Aviation.
Customer Success Associate
Location
United States
Posted
25 days ago
Salary
$70K - $80K / year
Job Description
Job Requirements
- 3+ years of experience as a 1st-8th grade classroom teacher who has actively used Prodigy in your classroom, with a deep understanding of how to drive student engagement and instructional impact through the platform.
- Experience working with school or district leaders, instructional coaches, or curriculum teams, with an understanding of how district-level decisions translate into classroom implementation.
- Experience in customer success, account management, instructional coaching, edtech, or education-facing roles where you supported adoption, implementation, or program impact.
- Strong facilitation and presentation skills, with experience leading professional development, workshops, or educator-facing sessions (virtual and/or in person).
- Comfortable using data to inform decisions—able to interpret usage trends, identify risks and opportunities, and translate insights into action plans.
- Highly organized and detail-oriented, with the ability to manage multiple district partnerships and priorities simultaneously.
- Experience collaborating cross-functionally (e.g., with sales, marketing, product, or research teams) to improve customer experience and outcomes.
- Proficient with CRM systems and data tools (e.g., Salesforce, HubSpot, Excel/Sheets) to track activity and monitor account health.
- Excellent written and verbal communication skills.
- Passionate about improving K-12 student outcomes and excited to support educators in implementing game-based learning with impact.
- Open to occasional U.S. travel for in-person district engagements and educator conferences.
- Willingness to travel to Toronto, Canada for occasional team and/or company events.
Benefits
- Total Rewards Program reflecting commitment to financial, physical, and mental well-being
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