Field-based medical marketing partner responsible for identifying, developing, and sustaining relationships with ophthalmology and optometry thought leaders. Drive speaker/faculty development, scientific exchange, and insight generation to inform medical, marketing, and commercial strategy. Support advisory boards, congresses, and cross-functional initiatives during pre-launch and early commercialization. Role covers Northeast/Mid-Atlantic with heavy travel (60 60-70%).

Own post-sale technical customer success: lead enterprise onboarding and integrations, troubleshoot production issues, run architecture and security reviews, deliver enablement and workshops, and advocate product feedback to Engineering.

Manage a book of Corporate Enhanced accounts and provide project-based adoption support for Corporate Standard accounts. Build trusted-advisor relationships, define success plans, track adoption and ROI, coordinate cross-functional teams, and document verified outcomes to drive customer value.

Manage and nurture relationships with brand partners, act as primary client contact, architect program solutions, coordinate internal teams for successful program launches, support sales to secure revenue, and handle escalations to ensure excellent client service.