• Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals. • Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes. • Represent the voice of the customer internally, advocating for their needs and priorities. • Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives. • Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes. • Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption • Use data-driven health indicators to anticipate risks early and intervene with clear action plans. • Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs • Share customer feedback and insights to help shape future product development and go-to-market strategy. • Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives. • Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives. • Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI. • Develop success plans that evolve over time as customer maturity and use cases grow.