• Manage and resolve customer disputes, including billing, service, and contract issues • Generate and present Customer Scorecards for quarterly business review (QBR) meetings, highlighting performance, opportunities, and feedback • Drive renewals and retention of existing customers, identifying upsell and cross-sell opportunities • Perform account maintenance tasks, such as updating tax forms, building lists, rate cards, and contact information • Handle customer escalations, working with internal and external stakeholders to resolve issues and complaints • Provide pre-sale support for large deals and RFPs, collaborating with the sales team and providing relevant information and documentation