• Serve as the primary contact for assigned areas and strategic accounts. • Handle inbound inquiries, billing, order management, and support Field Sales and internal teams. • Manage key accounts, implement projects on optimization /retention, and ensure customer satisfaction. • Partner with strategic accounts to ensure education and positive experiences. • Participate in onboarding and service implementation. • Drive account growth through efficient workflows and process improvements. • Use data to improve processes and track progress. • Collaborate creatively to improve processes and drive growth. • Take initiative on projects, collaborate effectively, and mentor team members.