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DAWAR CONSULTING INC

Optimizing Your Workforce, Empowering Your Success with Cutting-Edge Solutions

Medical Contact Center Oversight and Strategy Lead

Call Center RepresentativeCall Center RepresentativeContractRemoteTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

39 days ago

Salary

$80 - $95 / hour

Bachelor DegreeEnglishGoogle Cloud Platform

Job Description

• Lead vendor governance, performance oversight, and SLA/KPI management • Ensure audit readiness and compliance with GCP, GVP, and regulatory standards • Oversee budgeting, forecasting, SOWs, and operational resource planning • Drive contact center evolution through AI, automation, and multi-channel digital solutions • Serve as primary point of contact for vendor relationship and issue resolution • Implement continuous improvement and advanced analytics to enhance customer experience

Job Requirements

  • Proven experience overseeing medical contact center operations in pharma/biotech
  • Strong knowledge of compliance and regulatory requirements
  • Expertise in vendor management, performance analytics, and service delivery
  • Ability to lead complex, cross-functional projects in a matrixed environment
  • Experience with digital CRM systems

Benefits

  • Medical
  • Dental
  • Vision
  • Paid Sick leave
  • 401K

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