• Support day-to-day billing execution across our subscription and hybrid software/hardware offerings • Review new and renewal customer contracts for billing accuracy, completeness, and compliance with internal bookings policy and billing requirements • Partner with Sales Operations to ensure accurate order entry, contract setup, amendments, and renewals in NetSuite • Validate pricing, term lengths, billing schedules, product configurations, and renewal terms prior to invoicing • Identify and resolve discrepancies or missing information prior to order processing • Process customer renewals, including term extensions, upsells, downsells, and churn in the billing system • Support generation and delivery of renewal invoices and related billing documentation • Assist with churn processing and ensure billing and system records are updated accurately and timely • Support billing-related month-end activities, including invoice review and reconciliations as assigned • Serve as a point of contact for customer billing and renewal inquiries via shared inboxes or ticketing tools • Investigate and resolve billing questions related to invoices, renewals, credits, proration, and contract terms • Partner with internal teams to resolve complex billing issues efficiently and professionally • Ensure a high-quality customer experience through clear communication and timely follow-up • Maintain high data integrity across billing and contract systems • Follow documented billing and renewal processes and identify opportunities for process improvement • Assist with documentation of standard operating procedures as processes evolve • Support audits, reporting requests, and ad-hoc billing projects as needed