• Conduct on-site installations across the region • Conduct on-site scheduled planned maintenance visits per commitments and schedule • Provide troubleshooting and repair support for customers and other field service personnel • Cultivate and develop positive working relationships with users and colleagues • Complete technical training, as required • Travel, often on short notice, to customer sites to resolve problems • Advise external customers, manufacturing and internal customers thru effective communication • Partner with colleagues as mentee and mentor to continue personal and team development • Contribute to continuous improvement efforts for Service, documentation, and product factories • Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges