• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. • Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. • Provide exemplary customer service to transferee and his/her family. • Demonstrates knowledge of Cartus' products and services in all interactions with client and customer. • Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards. • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. • Ensure data integrity in all Cartus systems. • Maintain compliance with Cartus' corporate policies, programs, and standards. • Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property. • Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions • Coordinate ordering, review, analysis of agent prepared BMAs and property action plans • Coordinate development of agents property action plan and market updates as required by specific client contracts and programs • Serve as an objective real estate subject matter expert and resource to internal and external customers • Maintain working knowledge of corporate client policy in management of critical marketing information and events