• Order Review & Validation • Review customer orders submitted through CRM (Salesforce) for accuracy, completeness, pricing, and contractual alignment. • Validate product configuration, quantities, pricing, billing terms, and required approvals prior to order release. • Identify discrepancies and work with Sales and Deal Desk to resolve issues. • Order Processing & Release • Create, release, and activate orders in the ERP system (Oracle). • Ensure orders are correctly structured to support billing, revenue recognition, and fulfillment requirements. • Maintain accurate order status throughout the lifecycle. • Cross-Functional Coordination • Coordinate with Delivery, Operations, and Product teams to ensure timely order fulfillment and completion. • Partner with Finance to ensure compliance with revenue recognition, invoicing, and accounting requirements. • Act as a liaison between Sales and downstream teams to resolve order-related issues. • Compliance & Controls • Ensure orders comply with pricing policies, approval matrices, and contractual requirements. • Maintain audit-ready documentation and support internal and external audits as needed. • Process Improvement • Identify recurring issues and recommend process or system improvements to improve order accuracy and cycle time. • Support automation and standardization initiatives across CRM and ERP workflows.