• Champion the FM Soft Services framework to optimize high-quality FM soft services across all J&J Facilities • Ensure alignment of standards policies and procedures relating to self-services • Develop and implement comprehensive soft services strategies across regions • Ensure strategies are aligned with organizational standards regional needs and regulatory requirements • Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues • Oversee the implementation of FM standards and policies across all regions • Maintain the Workplace playbook, outlining essential policies and best practices • Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners • Lead and support regional FM projects related to soft services • Collaborate with regional teams to optimize service delivery and improve overall employee and customer experience • Provide fiduciary oversight of operating and capital budgets • Drive integration and alignment across global functions, regional FM roles, and outsourced providers