• Manage a portfolio of accounts; participate in the overall client strategy and execute with excellence on the account plan • Work closely with Client Strategy and Client Services teams to meet the needs of the client • Drive pipeline growth at the highest decision-making level (c-suite) and grow profitable revenue across client territory • Lead contract negotiations and ongoing contract management and renewals, ensuring work is completed timely and results support incremental growth in revenue • Collaborate with client on product and service extensions that could deliver incremental value; bring Solutions Experts into those discussions as necessary • Maintain detailed, accurate records in Salesforce.com covering all account activity • Proactively manage internal communications within and outside of the Sales team, as appropriate