• The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. • Answers questions on various issues such as child support payments history and account histories. • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • Associates should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicate appropriate options for resolution promptly • Review the customer needs and inform customers of services and resources available to them.