• Serve as the first point of contact for new inquiries via email, phone, website, and third-party platforms • Confidently communicate the firm’s services, scope, process, and value to prospective clients • Conduct initial intake conversations to gather relevant information and assess fit • Exercise judgment to vet, set, refer, or decline inquiries in alignment with firm standards • Ensure scheduled meetings are purposeful and appropriate, protecting attorney time • Maintain accurate and timely intake records in Lawmatics or related systems • Own and manage the firm’s primary inbox and assigned executive communications • Resolve matters independently whenever possible and escalate only when attorney input is required • Draft clear, professional responses and ensure consistent tone and follow-through • Manage a complex calendar that includes legal matters, business operations, media, travel, and speaking engagements • Coordinate media inquiries, speaking engagements, podcasts, and interviews • Support scheduling, preparation, and follow-up for public-facing engagements • Assist with travel, events, conferences, and operational logistics • Support billing and invoicing processes, tracking payments and documentation as needed • Maintain organized records, confidentiality, and adherence to firm systems and workflows