• Be a Client Success advocate: Be the project manager for program launch tasks and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls. • Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges. • Be an effective internal and client-facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data-driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. • Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams. • Be an administrative and project management powerhouse: Seamlessly coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting and other tasks as assigned.