We help great businesses reach their ideal clients.
Digital Client Success Manager
Location
United States
Posted
39 days ago
Salary
$55K - $60K / year
Job Description
Job Requirements
- Managing client accounts across ongoing services and retainers.
- Utilize CRM tools (e.g., Monday.com) to track account health and activity.
- Support contracts, onboarding, renewals, and upsell/cross-sell efforts.
- Analyze and report on service performance, SLAs, and client outcomes.
- Maintain clear process documentation, playbooks, and workflows.
- Communicate confidently via Zoom, phone, and email.
- Identify risks early and escalate issues to protect client success.
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Acting as the primary post-sale, strategic point of contact for client relationships.
- Leading client onboarding, discovery, and expectation-setting for service delivery.
- Running recurring status calls, QBRs, and reviews focused on business outcomes.
- Supporting renewals, expansions, and long-term account growth by demonstrating value.
- Navigating escalations and maintaining client trust during delivery challenges.
- Collaborating across time zones with distributed teams and clients.
- Retaining and growing accounts by aligning services to evolving client goals.
Benefits
- Full health care coverage for you and your family.
- Complimentary basic dental coverage.
- Access to a licensed nutritionist to support your health and wellness goals.
- Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
- 401(k) plan with a company match to help secure your financial future.
- Financial planning services to guide you in achieving your financial goals.
- $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
- Paid time off, including a paid, week-long Holiday Break each year.
- Three-week paid sabbatical after four years of service.
- Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
- Monthly remote-work reimbursement to assist with home office and internet expenses.
- Pet care insurance and discounts to help support your pets’ health and well-being.
- The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
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