• Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas • Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics • Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact • Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths • Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes • Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements • Standardize workflows, documentation, and operating cadences while balancing flexibility for growth • Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops • Drive adoption of new processes, tools, and ways of working through thoughtful change management • Partner with functional leaders to develop communication, training, and enablement plans • Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement