• Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account. • Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals. • Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs. • Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand. • Support the creation and negotiation of Statements of Work to deliver services and solutions. • Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions. • Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives. • Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level. • Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success. • Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices. • Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings. • Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. • Manage customers to an appropriate level of profitability. • Act as an escalation point for customers and team members to help resolve complex / critical customer situations. • Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed. • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.