• Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment. • Collect and manage all necessary inputs for each communication, including: Audience lists or targeting criteria, Email copy or messaging requirements, Stakeholder approvals (Legal, Product, CS, etc.) Timing recommendations and dependencies. • Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track. • Coordinate cross-functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations. • Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in-app, etc.). • Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful). • Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist. • Support testing, proofing, and final review to ensure error-free execution. • Help establish consistency and quality across all customer communication touchpoints. • Maintain documentation for processes, templates, naming conventions, and best practices. • Track communication volume, timelines, and cross-team impacts to help inform prioritization. • Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).