Freedom Mortgage

The Customer Resolution Supervisor manages high-risk loans and complex customer issues, conducting in-depth root cause analyses and collaborating across departments to ensure timely resolution of disputes and concerns. This role involves handling escalated cases, maintaining regulatory compliance in customer interactions, and striving to reduce future complaints by identifying underlying issues.

The Loan Advisor handles inbound and outbound calls to provide financial solutions and excellent customer service, requiring them to analyze applicant information to determine loan qualification and take initial loan applications. They must clearly communicate loan terms, ensure timely document return and disclosure signing, and adhere to sales processes and QA requirements to meet sales KPIs.

The Analyst, Loss Recovery is responsible for the QC, audit and oversight of loss recovery claims submitted for payment. It is the Analyst’s duty to ensure that all transferred loans into the Company comply with investor and insurer requirements and assist in the recovery of lo...

The Specialist, Foreclose III is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of ...

The Specialist, Foreclose III is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of ...

The Internal Auditor II executes internal audits across mortgage servicing, originations, and corporate activities, supporting senior staff in creating risk documentation like RCMs and identifying process gaps. Key duties involve developing test steps, executing control testing, preparing clear documentation, and communicating progress to management.

The agent will support call center operations by providing exceptional service, answering customer queries, and resolving issues through energetic and positive support via phone and written communication. Essential duties include handling inbound/outbound calls, providing knowledgeable assistance regarding loan information, adhering to schedules, and explaining policies while maintaining customer relationships.

The Loan Advisor is responsible for handling inbound and outbound calls to provide financial solutions and excellent customer service, which includes analyzing applicant information to determine loan program qualification. Essential duties also involve assisting customers with financial objectives, clearly communicating loan terms, ensuring timely document return and disclosure signing, and adhering to sales processes and compliance requirements.

This Director role acts as a primary change agent overseeing Internal Audit Operations, Quality Assurance, training, process improvement, and technological enhancements like Data Analytics and AI, while supporting the Chief Audit Executive and IA Leadership Team.

The Senior Auditor is responsible for developing and executing highly complex internal audits, including identifying audit scope, performing process reviews, and testing control effectiveness according to timelines. This role also involves conducting special reviews, assisting with annual audit risk assessments, summarizing results clearly, and documenting workpapers.