• Manage one or two strategic and multiple non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the team’s performance • Conducts weekly/monthly/quarterly business reviews • Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs • Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts and become a trusted partner for those clients • Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance • Grows headcount, revenue, and margins on accounts • As needed, lead contract negotiations during the lifecycle of the contract • Able to charm and influence people around the world • Provides actionable feedback for improvement/course correction internally and externally • Comfortable influencing across teams/stakeholders • Professionally presents to groups and 1/1 and hosts engaging client visits • Demonstrates an attitude where they roll up their sleeves and handle issues that arise • Achieves expectations for their team’s contribution to the Contractual KPIs for each account • Reaches the Customer Satisfaction Score of 8+ • Responsible for the administration of internal/external reporting requirements • Strategizes with clients to ID opportunities for growth • Leads internal teams to ensure we have a focus on long-term and short-term objectives • Identifies risks and provides solutions that allow for innovation and change • Brainstorm with management/peers for best practices • Continuously drives performance enhancement and drives real value initiatives for clients