• Own end-to-end survey program delivery across participating facilities, including onboarding, roster intake, configuration, launch, monitoring, closeout, and reporting. • Develop and maintain scalable implementation workflows, playbooks, and templates to support consistent execution across cycles. • Design and manage wave-based onboarding and rollout plans to ensure delivery quality as programs expand. • Maintain program calendars aligned to state submission windows, reporting requirements, and partner deliverable timelines. • Ensure validated survey instruments are deployed exactly as written, including version control and configuration governance. • Maintain audit-ready documentation for each facility cycle, including milestones, approvals, exports, and submission artifacts. • Establish and enforce standard data validation and quality controls to ensure defensible reporting and reliable outputs. • Deliver facility-level reporting (dashboards/exports) and aggregated reporting deliverables as applicable. • Support benchmarking approaches, including peer grouping logic and confidentiality/suppression thresholds. • Lead digital-first fielding models (email/SMS), including reminder strategy, response monitoring, and issue resolution. • Configure and manage outreach workflows within Carefeed’s platform tools, including templates and scheduling. • Coordinate optional mail/phone outreach strategies when needed and manage vendor execution (mail/CATI) when used. • Partner with Product, Engineering, Client Experience, Operations, Regulatory Affairs, and Marketing to ensure survey delivery is scalable and aligned with platform capabilities. • Serve as the primary operational liaison for association and partner stakeholders regarding delivery, reporting cadence, and continuous improvement. • Support proposals and partnership growth by contributing methodology narratives, deliverables definitions, and reporting examples.