Helping offices and multi-family buildings modernize how people park at their properties.
Customer Support Associate
Location
United States
Posted
23 days ago
Salary
$24 - $30 / hour
Job Description
Job Requirements
- Experience in customer support, customer success, operations, or a related role, preferably in a startup or fast-paced and continually changing environment
- At least 1-3 years of experience providing written and verbal support utilizing a CRM for both email, chat, and phone support in a high volume and time sensitive environment
- Proven ability to research, analyze, and resolve complex issues that lack predefined solutions
- Comfortable working with ambiguity and devising solutions when information is incomplete
- Strong understanding of customer support tools e.g. Front, Zendesk, Intercom, etc.
- Comfortable with learning new systems and integrating them into your daily work
- Ability to work independently; you know how to multitask and prioritize effectively
- Understand how to navigate and digest a spreadsheet; analytics experience is a bonus
- Fluent in written English — you should be able to communicate clearly with customers and teammates at all levels, and convey your thoughts with minimal grammatical or spelling errors
- You know how to multitask and prioritize issues, even in absence of clear guidelines
- You're a self-starter that is always looking for the next problem to tackle
- Access to a reliable, private high-speed internet connection and a quiet workspace
- This role requires scheduling flexibility, including availability for weekend, night, and early morning shifts as our team works 24/7/365
- Holidays are required
Benefits
- Medical, dental, and vision coverage for full-time employees
- PTO for full-time employees
- Monthly cell phone stipend and one-time home-office allowance, company laptop
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Develop cloud-based computational design solutions for AEC using Rhino and Grasshopper. Build custom nodes/plugins in Python and C#, create APIs for interoperability, and collaborate with product and engineering teams to deliver scalable, client-tailored tooling.
Manager of Customer Support - UKG Ready
WürkThe cannabis industry's leader in human capital management solutions.
Manage the customer support team, resolve issues via a ticketing system, and develop efficiencies while supporting client escalations.
Senior Customer Experience Specialist
EntrupyWe are a hardware-enabled SaaS company that uses computer vision algorithms & microscopy to bring trust to transactions
The Senior Customer Experience Specialist will improve the customer journey, analyze feedback, and collaborate with teams to enhance satisfaction and retention.
Associate Director, Customer Experience Operations
Ro (Ro.co)Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
As Associate Director of Customer Experience Operations, you'll oversee outsourced member experience operations, lead teams, enhance processes, and ensure high-quality patient care across multiple channels.
