We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Manager of Customer Support , you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA). Responsibilities Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations Servicing current customers as a system functional expert for Würk’s platform Working collaboratively with the services and implementation departments to support a successful client experience Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future Required Skill Sets & Experiences 2+ years of UKG Ready experience 4+ years of experience with customer support 2-year college degree or equivalent work experience Strong problem solving and critical thinking skills Passion for customer success with an above and beyond attitude 2+ years of customer support Leadership experience, attention to detail, and organizational skills Enthusiasm, compassion and humor! Excellent technical ability Preferred Qualifications