Wealth.com

The #1 Estate Planning Platform in Wealth Management

Account Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2021Company SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$66K - $75K / year

Associate Degree2 yrs expEnglish

Job Description

• Provision and configure new advisor accounts and teams in internal systems. • Manage advisor transitions, including moves between account managers or teams. • Execute user migrations and update internal systems to reflect accurate billing, contracts, and account information. • Perform data updates, migrations, and account reconciliations to ensure accurate records. • Collaborate with Account Management to prioritize and track requests, ensuring timely completion. • Identify and escalate process issues or bottlenecks that impact client experience. • Maintain documentation of workflows, processes, and best practices.

Job Requirements

  • 1–3 years of experience in client services, administrative operations, or similar roles.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Comfortable using internal systems and learning new technology quickly.
  • Excellent communication skills and ability to work cross-functionally.

Benefits

  • Competitive Salary.
  • Fully remote, flexible work environment. We do however meet together in person several times a year.
  • Excellent Medical, Dental, and Vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees.
  • 100% Company Paid Basic Life Insurance, Short Term and Long Term Disability
  • 100% Paid Parental Leave upon eligibility
  • Company equity managed through Carta.
  • 401k with Match and 100% vesting upon hire.
  • Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged.
  • Take time off for holidays—and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice.
  • Free estate planning for life!

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