• Lead with the Business Unit Commercial Leader and other Commercial Directors, as part of the main customer-facing group in the BU while leading customer accounts, price, and forecast revenue for commercial focus and owning vital business processes/systems • Drives Business Expansion sales for current customer portfolio across global network • Lead through role model leadership, proactive performance management and mentor, and focused engagement to attract, retain and develop talent • Maintains ongoing responsibility over all aspects of customer business management including communications, contract compliance, financials, scopes of work, timelines, risk analysis, governance structure, and conflict resolution • Acts as advisor to sites, becomes actively involved as required to resolve problems • Exercises consistent independent judgment within generally defined practices and policies in selecting methods and techniques for acquiring solutions • Develop strong positions for all late phase and commercial opportunities to assist in shaping a comprehensive business/asset strategy and support the portfolio perspective • Enable outstanding quotations and agreements with existing customers in closing; support sales team in closing opportunities with current customers if needed • Ensures strong foundational business relationships exist with clients in terms of building and implementing growth and governance strategies • Advocates for clients, influences PSG, improves operations, balances customer and organization priorities • Give ideas to important projects like cross selling, marketing approaches • Ensures process and tools for Business Unit (BU) level: governance models, customer dashboards including key performance indicators, PPI partnership approaches, costing, risk mitigation strategies • Lead mid and long-range revenue forecasting • Ensure team compliance with BM policies and mentor and upskill talent within the team • Lead customer communications and contract compliance while maintain strong business relationships with clients and communicate to leadership for customer concerns • Influence across PSG for improved operational performance • Align governance models, customer dashboards, and risk mitigation strategies • Participate in BU reporting and business review meetings • Advise sites to resolve customer problems