• Plan and lead implementation/migration projects for city/county/state government clients. • Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc. • Develop and maintain dashboards and reports to provide real-time project insights to stakeholders. • Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc. • Monitor internal resources for capacity and budget utilization and accurately forecast project revenues and expenses. • Partner with internal teams and customers to understand business and technical requirements. • Manage development and configuration work, assuring alignment with project objectives and timelines. • Track tasks and their percentage completion, assign and monitor work, and report on both completed and outstanding tasks. • Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment. • Perform basic diagnostics and troubleshooting for payments software applications. • Assist in training end users on the software to ensure their ability to use the software. • Coordinate customer user acceptance testing (UAT) and go live support. • Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope. • Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues. • Communicate effectively and professionally with customers, including executive-level customer contacts. • Deliver an exceptional customer experience. • Manage multiple implementations, while maintaining on-time deliverables. • Other duties may be assigned, as necessary.