• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail • Provide technical support onsite or by phone for new and existing customers • Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components • Complete detailed service event logs, including field and quality control reports • Create procedures and documentation for internal training and continuous improvement • Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction • Support sales by providing system application and specification information • Work collaboratively across various business units and products • Willingness to cross-train and learn new products as needed • Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment • Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited • Complete all travel and expense reports in a timely manner • Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues • Perform general duties as assigned and assist in other areas as workload requires