• Support the operations team with various operational processes, reporting, and project tasks across Commercial, Medicare Advantage, and Medicare Part D plans • Run reports for various stakeholders, including complying with contractual requirements for the U.S. Office of Personnel Management (OPM), vendors and Clients • Collaborate with internal stakeholders across different departments, such as operations, finance, marketing, and IT, to gather information, understand business needs to drive alignment. • Document and develop action plans that aim to address business challenges • Document process and workflow improvements and maintain repository • Identify improvement opportunities by conducting complex and informative business and systems process analysis • Ability to learn new software tools and apply to improve efficiency • Support team members with project tasks on reporting and benefits implementation